FAQs
General Questions
We use 100% natural soy wax, clean-burning cotton wicks, and premium fragrance oils — no toxins, parabens, or phthalates.
We use 100% natural soy wax, clean-burning cotton wicks, and premium fragrance oils — no toxins, parabens, or phthalates.
Depending on the container size, our candles burn for 35–55 hours. For best results, trim the wick before each use.
Depending on the container size, our candles burn for 35–55 hours. For best results, trim the wick before each use.
Yes! Our candles are made with non-toxic ingredients. However, always keep candles out of reach of children and pets while burning.
Yes! Our candles are made with non-toxic ingredients. However, always keep candles out of reach of children and pets while burning.
Absolutely! Once your candle is finished, clean out the container and reuse it as a planter, pen holder, or anything creative.
Absolutely! Once your candle is finished, clean out the container and reuse it as a planter, pen holder, or anything creative.
Yes, we offer complimentary gift wrapping! You can select this option at checkout.
Yes, we offer complimentary gift wrapping! You can select this option at checkout.
Returns & Refunds
We accept returns within 7 days of delivery for unused and unopened products. Please make sure the candle is in its original packaging.
We accept returns within 7 days of delivery for unused and unopened products. Please make sure the candle is in its original packaging.
Yes, once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Refunds usually take 5-7 business days to process.
Yes, once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Refunds usually take 5-7 business days to process.
If your candle arrives damaged or defective, please contact us within 48 hours of receiving it. We’ll send you a replacement or offer a full refund — whichever you prefer.
If your candle arrives damaged or defective, please contact us within 48 hours of receiving it. We’ll send you a replacement or offer a full refund — whichever you prefer.
Shipping & Delivery
We currently ship across all Emirates within the UAE, Saudi Arabia and Qatar. International shipping will be available soon!
We currently ship across all Emirates within the UAE, Saudi Arabia and Qatar. International shipping will be available soon!
Free Delivery all over the UAE & Free delivery in Saudi & Qatar for minimum spend of 450 AED.
Free Delivery all over the UAE & Free delivery in Saudi & Qatar for minimum spend of 450 AED.
Orders within Dubai typically arrive within 1-2 business days. For other Emirates, please allow 2-4 business days.
Outside of the UAE arrive in 4-5 days.
Orders within Dubai typically arrive within 1-2 business days. For other Emirates, please allow 2-4 business days.
Outside of the UAE arrive in 4-5 days.
Yes! Once your order is shipped, you’ll receive a tracking number by email or SMS.
Yes! Once your order is shipped, you’ll receive a tracking number by email or SMS.