FAQs
General Questions
We use 100% natural soy wax, clean-burning cotton wicks, and premium fragrance oils — no toxins, parabens, or phthalates.
Depending on the container size, our candles burn for 35–55 hours. For best results, trim the wick before each use.
Yes! Our candles are made with non-toxic ingredients. However, always keep candles out of reach of children and pets while burning.
Absolutely! Once your candle is finished, clean out the container and reuse it as a planter, pen holder, or anything creative.
Yes, we offer complimentary gift wrapping! You can select this option at checkout.
Returns & Refunds
We accept returns within 7 days of delivery for unused and unopened products. Please make sure the candle is in its original packaging.
Yes, once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Refunds usually take 5-7 business days to process.
If your candle arrives damaged or defective, please contact us within 48 hours of receiving it. We’ll send you a replacement or offer a full refund — whichever you prefer.
Shipping & Delivery
We currently ship across all Emirates within the UAE, Saudi Arabia and Qatar. International shipping will be available soon!
Free Delivery all over the UAE & Free delivery in Saudi & Qatar for minimum spend of 450 AED.
Orders within Dubai typically arrive within 1-2 business days. For other Emirates, please allow 2-4 business days.
Outside of the UAE arrive in 4-5 days.
Yes! Once your order is shipped, you’ll receive a tracking number by email or SMS.